All our products are warranted to the manufacturer for any defects in the design, material or normal use. In any case, if any of the items purchased by you has some defects pertaining to manufacturing or material defects, Online Travel Bags will repair or replace the product according to the discretion. We do not take any guarantee of the product abuse; misuse or any kind of alteration and you will be charged reasonably for any kinds of repair under such circumstances. To avail the warranty offers only the owner should return the product. The warranty agreements are only available for only those products that are shipped within the U.S.

We are dedicated to provide you complete satisfaction from any of our bags. If you are not satisfied with our products then we allow you to rerun or exchange it by following simple and easy set of steps. You just have to pack the bags in its original pack along with the packing slip. Just follow the easy steps to ensure faster operations:

1. Ask our Customer service at 1-408-608-1301 you can also e-mail us at service@onlinetravelbags.com
2. Keep your order number handy that you received when you ordered the product online.
3. Please mention specifically whether you want your product to be returned or Exchanged.
4. Send the product to the Address specified below:
   
   Online Travel Bags
   48 N Gordon Way,
   Los Altos CA 94022.
   
   Phone: 650-948-6258
   FAX: 650-948-2406
   Mobile: 650-492-0129

In case you have opted for a repair or replacement, please hire an insured courier and keep your receipt. Online Travel Bags will not be responsible for any of the damage or loss during the transit.

If you have been shipped a damaged product or wrong product then Online Travel Bags will carry out all the shipping expenses. For further detail feel free to contact our customer service department. You can contact us by calling a toll- free numbers
1-408-608-1301 or email at service@onlinetravelbags.com .

Online Travel Bags allows free shipping for any products within the U.S. We express our inability to ship products outside U.S.